Privacy Policy

This page is used to notify the visitors about the privacy policy of the “FM Portal” regarding the use and disclosure of Personal Information. If you are choosing to use our application, then you must have to agree to the use of information concerning this policy.

Who is the owner of this application?

National Information Technology Board (NITB) is the official functionality and technology owner of this application. This notable application is officially developed, designed and managed by the National Information Technology Board (NITB), commissioned by the Ministry of Information technology & Telecom (MoITT).

What data is collected by the app?

This application is a “Complaint Management System” which is developed and launched to appraise the overseas Pakistanis and foreigners to raise their concerns/issues faced by them in relevant consulate or by their family living in Pakistan via  “FM Portal”.

For a better experience, while using our service, we may ask you to provide us with certain personally detectable information. This application collects the foundational data about the user i.e. Name, Father Name, E-mail Address, Phone Number, Passport Number / CNIC and Date of Birth. The data will be hosted in National Data Center, and will be available to the Government of Pakistan Concern Department. 

Storage Permission

FM Portal  only asks permission to use photos and storage from your gadget in case of uploading or updating documents and pictures. This may include, for example, photographs/pictures (only for the upload of essential documents).

The data collected by our application i.e. “FM Portal” is an asset to the Government of Pakistan and hereby stored in National Data Centre. The secrecy of user data is kept in compliance with international standards. This application does not have any external link to any websites. Application has no control over and assumes zero responsibility for the content, privacy policies or practices of any third-party sites or services. The personal data of the user will not be used or shared with any third party except as mentioned in this Privacy Policy. 

What is the legal basis for the collection?

The Government of Pakistan under the provisions and laws of the country can hold the information provided by the citizen. The information provided by the user is particularly used for providing services offered within this app in compliance with the data and information security. 

For which specific purpose the data is collected?

Learning more about users, the app performs functions to facilitate the users in registering and availing multiple services provided within the application. The data of citizens is collected to maintain the record. FM Portal house owners are licensed to view the information and share it with the relevant authorities if required.  

Which third parties will have access to your information?

This application has neither outside hyperlinks to any website nor outside websites that can be operated or related by us. This application has zero management over and assumes no duty for the content, privacy policies, or practices of any third-party websites or services. The non-public information of the users is not going to be used or shared with any third-celebration group besides as described on this Privacy Policy.

What rights do users have?

The Personal Information collected is used for providing and improving the service. The users have all the right to view their data or information from this application. The users must also refrain from doing what is prohibited and are advised to contact customer support for any concerns.

“FM PORTAL”  owners retain the right to delete or terminate any user. The citizens have the right to avail of one or all the features/services pledged by the application. The users are also restricted from any unwanted, undesirable behavior and activity on the mobile application no matter how small-scale it is.

The effective date of the privacy policy

The privacy policy is enforced with effect from 23rd June 2021.