National Information Technology Board (NITB) is the official functionality and technology owner of this application. This notable application is officially developed, designed and managed by the National Information Technology Board (NITB), commissioned by the Ministry of Information technology & Telecom (MoITT).
This application is a “Complaint Management System” which is developed and launched to appraise the overseas Pakistanis and foreigners to raise their concerns/issues faced by them in relevant consulate or by their family living in Pakistan via “FM Portal”.
For a better experience, while using our service, we may ask you to provide us with certain personally detectable information. This application collects the foundational data about the user i.e. Name, Father Name, E-mail Address, Phone Number, Passport Number / CNIC and Date of Birth. The data will be hosted in National Data Center, and will be available to the Government of Pakistan Concern Department.
FM Portal only asks permission to use photos and storage from your gadget in case of uploading or updating documents and pictures. This may include, for example, photographs/pictures (only for the upload of essential documents).
The Government of Pakistan under the provisions and laws of the country can hold the information provided by the citizen. The information provided by the user is particularly used for providing services offered within this app in compliance with the data and information security.
Learning more about users, the app performs functions to facilitate the users in registering and availing multiple services provided within the application. The data of citizens is collected to maintain the record. FM Portal house owners are licensed to view the information and share it with the relevant authorities if required.
The Personal Information collected is used for providing and improving the service. The users have all the right to view their data or information from this application. The users must also refrain from doing what is prohibited and are advised to contact customer support for any concerns.
“FM PORTAL” owners retain the right to delete or terminate any user. The citizens have the right to avail of one or all the features/services pledged by the application. The users are also restricted from any unwanted, undesirable behavior and activity on the mobile application no matter how small-scale it is.